Shipping policy

Shipping & Delivery Policy

Last updated: September 2026

At Bojangles & Tails, we aim to make receiving your order as straightforward as possible.

This policy explains our delivery areas, dispatch times, delivery estimates and what to do if there is a problem with your order.

UK Delivery

We currently deliver throughout the United Kingdom, subject to any restrictions shown at checkout.

Available delivery options and charges will be displayed before you complete your purchase.

Standard UK Delivery:
Free Delivery

Estimated delivery time:
2-3 working days or if applicable Next Day delivery.

Delivery times are estimates and may vary during particularly busy periods, public holidays or circumstances outside our reasonable control.

Dispatch Times

We aim to dispatch in-stock orders within:

1-2 Working Days

Orders placed during weekends or UK bank holidays will normally begin processing on the next working day.

If a product has a longer dispatch time, this will be stated on the relevant product page.

Handmade, Personalised or Made to Order Products

Some Bojangles & Tails products may be handmade, personalised or made to order.

These products may require additional preparation time before dispatch.

Where a longer lead time applies, this will be clearly stated on the product page or communicated to you before your order is dispatched.

If your order contains both in stock and made to order items, the order may be dispatched together once all items are ready unless we advise otherwise.

Delivery Charges

Delivery charges are calculated according to the delivery option, destination and, where applicable, the size or weight of your order.

The total delivery cost will always be shown before you complete payment.

We will not add additional delivery charges after your order has been placed unless you have specifically agreed to them.

Larger Items

Some larger products, including certain dog beds or bulky items, may require a different delivery service or delivery charge.

Where this applies, the appropriate delivery cost will be shown during checkout.

Delivery Addresses

Please check that your delivery address is complete and correct before placing your order.

Bojangles & Tails cannot be responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.

If you notice an error after ordering, please contact us as soon as possible.

If the order has not yet been dispatched, we will do our best to amend the address.

Tracking

Where tracking is available, you will normally receive tracking information once your order has been dispatched.

Please allow time for the carrier's tracking system to update after you receive your dispatch notification.

Delivery Times

Unless otherwise agreed, we will deliver your goods without undue delay.

Under UK consumer law, goods should normally be delivered within 30 days of the contract being entered into, unless a different delivery period has been agreed with you.

Our usual estimated delivery times will be displayed on our website or during checkout.

Delayed Orders

If your order has not arrived within the expected delivery period, please contact us.

We will investigate the delivery with the carrier and keep you informed.

Please do not assume that a parcel is lost simply because tracking information has not updated immediately, as carrier scans can occasionally be delayed.

Lost Parcels

Where we arrange delivery, your order remains our responsibility until it has been delivered to you or to a person you have nominated to receive it.

If a parcel is confirmed as lost in transit, please contact us so that we can arrange an appropriate replacement or refund.

Damaged Parcels

Please inspect your order when it arrives.

If your order arrives damaged, please contact us as soon as reasonably possible and include:

your order number
details of the damage
photographs of the product and packaging where possible

This will help us investigate the issue and arrange an appropriate resolution.

Failed Delivery Attempts

If a delivery cannot be completed because nobody is available to receive the parcel, the carrier may:

attempt delivery again
leave the parcel in an agreed safe place
deliver it to a collection point, or
return it to us

Please follow any instructions provided by the carrier.

If an order is returned to us because the delivery address supplied was incorrect or because delivery was repeatedly unsuccessful, we will contact you to discuss redelivery.

Additional delivery charges may apply where permitted and appropriate.

Safe Places and Delivery Instructions

Where you request that an order is left in a safe place or with a nominated person, please ensure that the location is suitable.

Your statutory consumer rights are not affected by this provision.

International Delivery

At present, Bojangles & Tails does not routinely offer international delivery through the website.

If you are outside the UK and are interested in one of our products, please contact us before placing an order and we will let you know whether delivery may be possible.